general

using this website you agree to our terms and conditions. all other agreements need to be confirmed by us in writing.

prices

product prices on this website are in euro.

payment

1. cash in advance: we will wait with the shipment until we have received your payment.

2. cash on delivery: only applicable in germany.

order

after sending your order, you will receive a note with our bank details via e-mail. your order will be shipped as soon as possible.

shipping

packaging and shipping is: € 3.60 within germany, € 4.60 within europe, 8.60 € overseas. if you wish to pay by cash on delivery (only within germany) plus extra cost of € 4.00. orders will be placed within 3-4 workdays. stocked items will be shipped within two weeks. if you have any queries about your order, please send us an e-mail.

data

on our form we ask you to submit your name, address and e-mail, since we need them to place your order. we do not submit data to third parties.

refund

we are proud of our product. if you are unsatisfied with your purchase - for any reason - we can offer you exchange or refund. please enclose the invoice with the returning goods. send the unused product as packed by us within 14 days.

volksmarke
luisella stroebele
erkelnzdamm 59/61
10999 berlin
germany

guarantee

we have taken every reasonable precaution to ensure that our product is free of defects. in case of such you should announce this within 3 month confirming the date of purchase. in this case we refund the item price. this guarantee is not applicable on normal wearout. please read the instructions on the label inside the item.